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Every phone comes with a free 12 month warranty which begins from the date of order.  Please see below for what is covered by the warranty and applicable exclusions:

Functionality faults covered include:
  • Bluetooth
  • GPS
  • Wi-Fi
  • Device backlight
  • Device screen (does not cover cracked / smashed or bleeding screen)
  • Screen pixels
  • Device charging
  • Device proximity
  • Camera (front and rear)
  • Device vibration
  • Device microphone
  • Device speakers
  • Volume control keys
  • Device call test
  • Headset connection
  • Network lock
  • Touch ID
  • Activation lock
  • Battery (3 months only)


What’s not covered

Unfortunately, we can’t cover you if your phone gets dropped or flushed down the loo and any / all of the below will invalidate the warranty:

  • Cosmetic or deliberate damage, including but not limited to cracked or smashed screen, scratches, dents and broken plastic on ports
  • Damage caused by accident, abuse, misuse, fire, liquid contact, or other external cause
  • Damage caused by not following the manufacturer’s instructions
  • If your phone has been modified or has had a repair carried out without written permission
  • If the IMEI or serial number has been removed or defaced from the device
  • Battery capacity