Warranty Information

Every phone comes with a free 12 month warranty which begins from the date of order. Please see below for what is covered by the warranty and applicable exclusions:

Functionality faults covered include:

Bluetooth
GPS
Wi-Fi
Device backlight
Device screen (does not cover cracked / smashed or bleeding screen)
Screen pixels
Device charging
Device proximity
Camera (front and rear)
Device vibration
Device microphone
Device speakers
Volume control keys
Device call test
Headset connection
Network lock
Touch ID
Activation lock
Battery (3 months only)

What’s not covered

Unfortunately, we can’t cover you if your phone gets dropped or flushed down the loo and any / all of the below will invalidate the warranty:

Cosmetic or deliberate damage, including but not limited to cracked or smashed screen, scratches, dents and broken plastic on ports
Damage caused by accident, abuse, misuse, fire, liquid contact, or other external cause
Damage caused by not following the manufacturer’s instructions
If your phone has been modified or has had a repair carried out without written permission
If the IMEI or serial number has been removed or defaced from the device
Battery capacity