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Terms and Conditions (“T&C’s”) Twig Rent

These terms and conditions apply only on orders placed by you for rented services and items.

If you have any questions regarding this or do not want the T&C’s our customer support team is available to email at


These T&C’s apply to all contracts, which are concluded via Twig Rent, Mobi.Market and through distribution partners (“supplier”).

The operator of Twig Rent, Mobi.Market and the contractual partner of the customer (“customer”) for contracts concluded via the supplier is:

Mobi Market Limited

69 Wilson Street, Idealondon, London, United Kingdom, EC2A 2BB

Registered in England and Wales with company number: 12685476

Registered in England and Wales with company number: 10160558


You can conclude a Rental Agreement only as a registered customer and after our approval following a personal credit check.

Registration can be concluded separately to the placing of an order and/or when placing your order.

For the purpose of registration you are required to provide exclusively accurate data.

You are required to provide the following data:

  • First Name
  • Surname
  • Address inclusive of house name/number
  • Postcode
  • Date of Birth
  • Bank Details / Credit Card Details
  • Contact Details (Email and Telephone Number)

Registration may only be completed if persons are of legal age (18 years old) to enter into full contractual agreements.

You will be liable to any abuse to login details by third parties unless this abuse is our fault.

Upon successful registration Twig will create your customer account.

Rental Agreement

You will need to sign our Hire Agreement before you can hire a device. This Hire Agreement contains information about what you are hiring, the payment terms and other important information related to the hire of your product. You should read the Hire Agreement carefully before signing it.

The weekly rental cost will be collected monthly and will be an amount equivalent to that of 52 weeks of rent divided by 12 months. Thus, as an example, if the weekly rental cost is £5, then this will be collected in monthly installments of £21.67 (being £5 multiplied by 52 weeks divided by 12 months).

A deposit of 1 month rental plus the 1st month’s rental will be required before the device is dispatched. We will collect this at the point we have approved your application for rental. At the end of the rental term and once the device has been returned and confirmed by us, the 1 month deposit will be returned to you.

The purpose of the contract is that the customer receives use of the item against payment of the rental fee for the term of the Hire Agreement.

It is important that you note that the Item subject to the rental agreement belongs to Mobi Market Limited at all times. You do not own the item. At the end of the rental agreement you must return the item to us in the condition the item was in when the rental term began subject to fair wear and tear as outlined in the Hire Agreement.

If the item is not returned, for example if it has been lost or stolen and/or the item is returned in an unusable state you will be liable to the price of an additional 78 weeks worth of rental at the end of the term. This fee will be payable in one installment.

If the item is returned in a damaged condition beyond reasonable wear and tear you will be liable to the price of an additional 26 weeks worth of rental at the end of the term. This fee will be payable in one installment.

Damaged condition is not limited to but would include:

  • Physical damage to the device (cracks, dents etc)
  • Water Damage
  • Damage that means that the device will not turn on or function correctly.

At the end of the term you must return the item within 7 days using our free postage label and packaging that will be provided to you ahead of the end of the hire term. We cannot be held responsible for damage in transit therefore we encourage you to take extra care in packaging the device prior to sending it back to us.

If the item is not returned within the return period and you have not contacted us and had an extension due to exceptional circumstances then the purchase fee of 78 weeks worth of rental fees will be collected.


You have the right to cancel the order within the first 14 days of the agreement without any reason.

If you wish to exercise your right to cancel the agreement within this period you must inform us in writing your decision. This confirmation of cancellation must include the following:

  • Order Number
  • Order Date
  • Name
  • Address

There is a cancellation form attached to the Hire Agreement if you would prefer to use this, however, it is not mandatory so long as you have provided us with the above information.

You must return the items to us in the condition that the items were received. We will provide shipping instructions and labels for you to return the device.

Continuous Payment Authority

A Continuous Payment Authority (“CPA”) is an authorisation provided by you that permits us to take your monthly rental payments from you using either a credit or debit card without having to continually ask your permission. The card details you provide us during the registration process will be used to collect your payment under this CPA. You can cancel the CPA at any time by contacting either us or your card provider, however, if the rental agreement is still in force then it is your responsibility to ensure your monthly payment reaches us by an alternative payment method on the due date.

We will collect the monthly rental payments on the date of the month the payment is due.

If we have not managed to collect the payment on the due date for whatever reason, a further attempt to collect payment will be made the following day.

If we have not managed to collect the payment on the following day from when the payment was due, a further attempt to collect payment will be made on the next day, i.e. 2 days after the payment due date.

If we have not managed to collect the payment after the third attempt then we will contact you in order to resolve the problem.

If we are unable to contact you within 30 days then we will continue to attempt collection of monthly payments for the amounts due and overdue on rental payments.

If we are still unable to collect the rental payments from you this will constitute a breach of the agreement and may result in interest and charges being applied. We will charge an administrative fee of £50 for every payment that is late by more than 30 days.

If you are unable to pay your monthly rental payment then please contact us immediately so we can discuss what options may be available to you.


Your rented device comes with a lifetime warranty which exclusively covers faults with the device.

Should you need to raise a warranty claim, please contact our customer service team.