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Terms and Conditions (“T&C’s”) Twig Rent

These terms and conditions apply only on orders placed by you for rented services and items.

If you have any questions regarding this or do not want the T&C’s our customer support team is available to email at mobi.market@twig-group.com

Scope

These T&C’s apply to all contracts, which are concluded via Twig Rent, Mobi.Market and through distribution partners (“supplier”).

The operator of Twig Rent, Mobi.Market and the contractual partner of the customer (“customer”) for contracts concluded via the supplier is:

Twig Group LTD

69 Wilson Street, Idealondon, London, United Kingdom, EC2A 2BB

Registered in England and Wales with company number: 12685476

Mobi.Market, on behalf of Twig Group LTD (“Twig”) exercises its rights and duties under the contracts and assumes them on behalf of Twig.

Registration

You can conclude a Rental Agreement only as a registered customer and after our approval following a personal credit check.

Registration can be concluded separately to the placing of an order and/or when placing your order.

For the purpose of registration you are required to provide exclusively accurate data.

You are required to provide the following data:

  • First Name
  • Surname
  • Address inclusive of house name/number
  • Postcode
  • Date of Birth
  • Bank Details / Credit Card Details
  • Contact Details (Email and Telephone Number)

Registration may only be completed if persons are of legal age to enter into full contractual agreements.

You will be liable to any abuse to login details by third parties unless this abuse is our fault.

Upon successful registration Twig will create your customer account.

Rental Agreement

The renting of items is agreed under the following contract for the transfer of use.

The purpose of the contract is that the customer receives use of the item against payment of the rental fee for the term of the “Rental Agreement”

It is important that you note that the Item subject to the rental agreement belongs to Twig. You do not own the item. At the end of the rental agreement you must return the item to us in the condition the item was in when the rental term began.

If the item is not returned, for example if it has been lost or stolen and/or the item is returned in an unusable state you will be liable to the price of an additional 12 months worth of rental at the end of the term. This fee will be payable in one installment. At this point the item would transfer legal ownership to yourself.

If the item is returned in a damaged condition beyond reasonable wear and tear you will be liable to the price of an additional 6 months worth of rental at the end of the term. This fee will be payable in one installment.

Damaged condition is not limited to but would include:

  • Physical damage to the device (cracks, dents etc)
  • Water Damage
  • Excessive signs of wear and tear

At the end of your rental term you are able to acquire the device and transfer ownership to yourself for the value of 78 weeks worth of rental. This payment must be made in a single payment within 7 days of the end of the contract term.

If at the end of the term you would like to return the item then this must be returned within 7 days of the end of the term.

If the item is not returned within the return period and you have not contacted us and had an extension due to exceptional circumstances then the purchase fee of 78 weeks worth of rental fees will be collected.

Cancellation

You have the right to cancel the order within the first 14 days of the agreement without any reason.

If you wish to exercise your right to cancel the agreement within this period you must inform us in writing your decision. This confirmation of cancellation must include the following:

  • Order Number
  • Order Date
  • Name
  • Address

You must return the items to us in the condition that the items were received at your own expense.

If the item has been damaged during this period an excess of 6 months rental must be paid to enable return.

Continuous Payment Authority

A Continuous Payment Authority (“CPA”) is an authorisation provided by you that permits us to take your monthly rental payments from you using either a credit or debit card without having to continually ask your permission. The card details you provide us during the registration process will be used to collect your payment under this CPA. You can cancel the CPA at any time by contacting either us or your card provider, however, if the rental agreement is still in force then it is your responsibility to ensure your monthly payment reaches us by an alternative payment method on the due date.

We will collect the monthly rental payments on the date of the month the payment is due.

If we have not managed to collect the payment on the due date for whatever reason, a further attempt to collect payment will be made the following day.

If we have not managed to collect the payment on the following day from when the payment was due, a further attempt to collect payment will be made on the next day, i.e. 2 days after the payment due date.

If we have not managed to collect the payment after the third attempt then we will contact you in order to resolve the problem.

If we are unable to contact you within 30 days then we will continue to attempt collection of monthly payments for the amounts due and overdue on rental payments.

If we are still unable to collect the rental payments from you this will constitute a breach of the agreement and may result in interest and charges being applied. We will charge an administrative fee of £50 for every payment that is late by more than 30 days.

If you are unable to pay your monthly rental payment then please contact us immediately so we can discuss what options may be available to you.

Warranty

Your rented device comes with a lifetime warranty which exclusively covers faults with the device.

Should you need to raise a warranty claim, please contact our customer service team